Support & Service
Service and Support from Donasonic is fast, honest and friendly. With emphasis on efficiency and economy, our supports services spans after sales care, consulting, design and a broad range of spare parts and repairs.
In addition to our excellent machines, providing a perfect service is the most important challenge for our success
For this reason, we offer our customers a wide range of support and service plans. We are committed to provide top-class service. We know that it is not enough to build efficient, reliable and durable machines, but that a first class handling of customers machines, a fast service with rapid spare parts supply are essential.
We support all of our customers through the service life of our machines, furthermore we provide a professional and experienced service team and an emergency telephone number. That gives the customer the security and peace of mind that in case of an emergency we are here to help. We speak 11 languages and we have a wide experience worldwide. With bases in USA, Europe, Asia and our head office in Doncaster United Kingdom we are committed to support our products and your business.
AFTER SALES
The commitment of Donasonic does not end with the delivery of recycling machines, we offer our customers a comprehensive follow-up over the entire service life of each of our machines. The advantage of this is to maximise the availability of spares and to reduce the customer operating costs.
Just one phone call and an experienced Donasonic specialist will be ready to help and advise you on the correct course of action. All of your questions will be answered straight away and any needs will be met.
CONSULTING
Along with our comprehensive turnkey plant and equipment solutions, we offer consultancy and plant design services.
We can advise on plant construction, design, and correct processes for efficient separation, all the way from the planning stage to commissioning. Our engineering background will help to make your investment worthwhile.
DESIGN
Our in-house design team can help with system design in 3D and 2D, machine design from our long experience and process flow design.
Our team of engineers is ready to respond to your needs.
SPARE PARTS & SERVICE
We can help to source spare parts, not only for our machines but also for older equipment.
- Expert advice via phone, email or in person.
- Fast reliable delivery direct form our warehouse.
- Repair, refurbushment, overhauling, updating old machines.
- Mechanical and Electrical technicians.
- New and used machines.
Contact us today with your requirements.
